Airport Training OnDemand

Newly recorded each year, the ODO Complaints Resolution Official Refresh Training is an informative, convenient, and affordable way to maintain your CRO certification. The latest webinar includes a review of Part 382, discusses trends and issues in stowage and handling of assistive devices, and addresses common issues and complaints among travelers with disabilities. The course also includes an interview with Linda Ristagno, the Assistant Director of External Affairs with IATA, who shares IATA’s initiatives focused on accessibility in air travel.